Overview

All Sales Are Final

Due to the unique and handmade nature of our products, all sales are final. We do not accept returns, cancellations, or exchanges once an order is placed.

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If you have any questions about a product before purchasing, please feel free to contact us. We’re happy to assist.

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Order Cancellations & Processing Fees

If you request to cancel an order after purchase, please note that a $5 fee will be deducted from your refund. This fee covers the non-refundable credit card processing fees we are charged on every transaction, even if refunded.

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Damaged Items During Shipping

Each package is insured to cover the value of its contents. If your item arrives damaged, this means the damage occurred during transit and will require a damage claim with the shipping carrier (e.g., USPS, UPS) for reimbursement.

• Customers are responsible for filing damage claims directly with the shipping carrier.

• You may be asked to provide photos of the damaged item, packaging, proof of purchase, and potentially bring the item to your local branch for inspection.

• Shipping carriers require the recipient to initiate and participate in the claims process; unfortunately, we cannot do this on your behalf.

  • Please understand: We previously handled claims for customers, but claims were often denied when customers did not respond to USPS’s investigation requests. This resulted in losses for both the customer and us. Because of this, the responsibility now falls to the recipient to ensure a successful claim.

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Lost or Missing Packages

If your tracking information shows that a package was delivered but you have not received it, please contact the shipping carrier to file a Missing Mail Claim. We are not able to provide replacements or refunds for items marked as delivered.

 

 

Need help?

Contact us here for questions related to refunds and returns.