If you request to cancel an order after purchase and before the shipping has processed, please note that a $5 fee will be deducted from your refund. This fee covers the non-refundable credit card processing fees we are charged on every transaction, even if refunded.

Each package is insured to cover the value of its contents. If your item arrives damaged, this means the damage occurred during transit and will require a damage claim with the shipping carrier (e.g., USPS, UPS) for reimbursement.

USPS allows the recipient to initiate and participate in the claims process; unfortunately, we cannot do this on your behalf.

You may be asked to provide photos of the damaged item, packaging, proof of purchase, and potentially bring the item to your local USPS branch for inspection.

Customers are responsible for filing damage claims directly with USPS. Customers receiving their order via UPS or have paid for additional coverage, please contact us immediately with evidence of the damaged box and contents.

If your tracking information shows that a package was delivered but you have not received it, please contact the shipping carrier to file a Missing Mail Claim. We are not able to provide replacements or refunds for items marked as delivered.

If your package was returned, please contact us through our website and include your order number. A new shipping label will be required, and the customer is responsible for the cost. Please confirm the shipping address and we’ll send you a link to pay for the new label and re-ship your order.

If you do not wish to pay for a new shipping label and would prefer a refund instead, we will issue a refund for the item once it is back in our possession. Please note that the original shipping cost is non-refundable as a shipping label was already paid for and used to send the package to you.

Orders are ready to be packaged and shipped within 3-5 business days. Once an order is ready for shipment, you will receive an email with a tracking number so you can keep up-to-date on its status.

Yes! Cutie Pipes ships in a plain brown, kraft box. The shipping label reads “Queue T.P.”