Frequently Asked Questions
When will I receive my order?
If the item you ordered is in stock, it will be shipped within 3-5 business days from the date your order.
Will the piece I ordered look exactly like the pictures online?
Although the overall design will be the same, please consider that each piece is handmade and hand-painted, so there may be variations in color.
Do you do custom pieces?
Yes! Send us a message if you're interested in ordering a custom piece.
I just placed a Pre-Order. When will I receive it?
Pre-orders will have the estimated "ship by" time frame on the product page. You will receive an email with the tracking number once your order is ready to ship.
What is the return policy?
Please note, due to the unique and handmade nature of our products, all sales are final. We do not accept returns or exchanges. If you have any questions before purchasing, feel free to contact us. Thank you for understanding.
How do I clean my Cutie?
Easy! Just boil it in water. We made a video HERE as a reference.
